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Capita agrees to compensate Philippa Day’s family for failings leading to her death.

What: The family of Philippa Day announce that Capita has agreed to compensate them for its failings. Both Capita and DWP were closely linked to her death by evidence that emerged at an inquest in January. The terms of the settlement include an agreement to withdraw the family’s legal claims against DWP. Philippa’s sister Imogen says she will continue to fight for a public inquiry into other deaths.

Why significant: A recognition that what Capita did was wrong, and a warning to DWP and its contractors that future such failings will be punished.


Philippa Day family secure settlement from Capita, 2021
Fight for justice goes on, after Capita agrees Philippa Day compensation, Pring, 2021