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Citizens Advice signs £51 million contract with DWP.

What: While other organisations refuse similar contracts on a point of principle, Citizens Advice and Citizens Advice Scotland sign contracts with DWP worth a total of £51 million in total to provide support to universal credit claimants

Why significant: Just hours after the announcement at the Conservative conference, Citizens Advice’s head of policy on families, welfare and work, Kayley Hignell, speaking at a conference fringe event on universal credit and its impact on mental health, failed to raise concerns, criticise the government or call for urgent action after being asked about secret DWP reviews that have linked the deaths of four universal credit claimants with the department’s activity, and whether she thought DWP had taken those deaths seriously enough. It will later emerge that both Citizens Advice and Citizens Advice Scotland signed gagging clauses that meant they could not take “any actions which unfairly bring or are likely to unfairly bring [DWP’s] name or reputation and/or [DWP] into disrepute”.


DWP to pay Citizens Advice £51 million to help with universal credit, 2018
Our Statement on Universal Credit: We will not be complicit, GMLaw
Tory conference: Charity’s silence on universal credit deaths, hours after minister announces £51m funding, Pring, 2018
Citizens Advice signed gagging clause in return for share of £51m from DWP, Pring, 2019