9 March 2021
What: Giving evidence to a joint session of the Commons work and pensions committee and the Lords economic affairs committee, welfare delivery minister Will Quince concedes that the lack of a “marker” to track vulnerable claimants through the universal credit (UC) system is “a deficit”. Currently, DWP staff use “pinned notes” – in essence, electronic Post-It notes – to record claimants’ vulnerabilities or support needs on the UC system. Concerns about this approach were raised in a NAO report in 2020. Quince says that work is progressing “at pace” in DWP to develop a “claimant profiles” system to track vulnerable and disadvantaged people through the UC system.
Why significant: Shows acknowledgement by ministers of flaws in their current approach to tracking claimants who are vulnerable.