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Minister for welfare delivery admits “deficit” in tracking “vulnerable claimants” through the universal credit (UC) system.

What: Giving evidence to a joint session of the Commons work and pensions committee and the Lords economic affairs committee, welfare delivery minister Will Quince concedes that the lack of a “marker” to track vulnerable claimants through the universal credit (UC) system is “a deficit”. Currently, DWP staff use “pinned notes” – in essence, electronic Post-It notes – to record claimants’ vulnerabilities or support needs on the UC system. Concerns about this approach were raised in a NAO report in 2020. Quince says that work is progressing “at pace” in DWP to develop a “claimant profiles” system to track vulnerable and disadvantaged people through the UC system.

Why significant: Shows acknowledgement by ministers of flaws  in their current approach to tracking claimants who are vulnerable.


Corrected oral evidence: Reports—Universal Credit Isn't Working: Proposals for Reform, and, Universal Credit: the Wait for the First Payment